Terms of service

Last updated: August 2026

§ 1 Scope, Seller, Access & Account

  1. These Terms of Service apply to all contracts you enter into with us through our online store at www.flavona.com.
  2. The provider and your contracting party is:

    Vital Growth GmbH · Rheinpromenade 11 · 40789 Monheim am Rhein · Germany

    Represented by Managing Director: Niclas Rottmann · Registered in the Commercial Register of the District Court (Amtsgericht) Düsseldorf, HRB 110948 · VAT ID: DE458633932 · Email: hello@flavona.com
  3. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you consent to allow any minor dependents to use the Services on devices you own or manage.
  4. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

§ 2 Our Products

We make every effort to accurately represent our products, but colors or appearance may differ from your screen due to your device settings. We don't warrant that any product will meet your expectations or match its depiction exactly. Product descriptions are subject to change without notice, and we reserve the right to discontinue any product or limit quantities at our discretion.

§ 3 Formation of Contract

  1. Product listings are not a binding offer, but an invitation for you to place an order.
  2. By clicking "Place Order" at checkout, you submit a binding offer to purchase.
  3. We'll confirm receipt of your order immediately by automated email — this is not yet acceptance.
  4. The purchase contract is formed once we accept your offer through an explicit declaration of acceptance (e.g. a shipping confirmation) or by shipping the ordered goods to you. If you receive neither a declaration of acceptance nor the goods within 5 business days, you are no longer bound by your offer.
  5. Please review your order carefully before submitting — we may be unable to accommodate cancellation requests after an order is accepted.
  6. Your purchases are for your own personal or household use, not for commercial resale or export.
  7. You can review your entries before submitting your order using standard keyboard/mouse/browser functions. The language available for contract formation is English.
  8. We store your order details and will email them to you along with these Terms. You can also view and download these Terms anytime on this page.

§ 4 Prices, Shipping Costs

  1. All prices shown are final prices, inclusive of any applicable sales tax and other price components. Shipping costs are not included in the purchase price and are shown separately before you complete your order.
  2. We ship to the United States and Canada. For deliveries to Canada, additional costs (e.g. customs, duties, financial institution fees) may apply and are your responsibility.
  3. Current shipping costs are shown transparently during checkout.
  4. Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect when your order is placed, as shown in your confirmation email.

§ 5 Payment

1. Payment can be made via :

  • PayPal
  • Visa
  • Mastercard
  • American Express,
  • UnionPay
  • Apple Pay
  • Google Pay
  • other methods shown at checkout.

2. If you choose a payment method processed by an external provider (e.g PayPal), that provider's own terms apply in addition to ours.

3. The purchase price is due at the time the contract is formed, unless stated otherwise for your chosen payment method. You represent that any payment information you provide is true and complete, and that you're authorized to use the payment method provided.

§ 6 Subscriptions & Recurring Orders

If you purchase a subscription product, additional terms apply. Full details are in our Cancellation Policy, which is incorporated into these Terms by reference.

§ 7 Delivery, Shipping, Transfer of Risk

  1. We ship to the United States and Canada. Delivery is handled by our shipping partner. All delivery times are estimates only and are not guaranteed — we're not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
  2. If, through no fault of our own, we're unable to deliver because our supplier fails to meet its obligations, we may withdraw from the contract. You'll be notified immediately, and any payments made will be refunded promptly.
  3. Risk of accidental loss or damage passes to you upon delivery of the goods.

§ 8 Retention of Title

Delivered goods remain our property until paid for in full.

§ 9 Returns & Refunds

  1. The United States does not have a general statutory right of withdrawal for online purchases like the EU's.
  2. Instead, we voluntarily offer a 90-day money-back guarantee on your first order of a product, as described in our Refund Policy. This voluntary guarantee does not limit any rights you may separately have under applicable federal or state consumer protection law.

  3. To return a product, please contact us by email at hello@flavona.com to arrange your return. You are responsible for the direct costs of return shipping. Do not send returns to the business address listed in § 1(2) — it is not equipped to receive or process returned packages. Full details on eligibility and the return process are available in our Refund Policy.

§ 10 Warranty (Product Defects)

  1. Statutory warranty rights apply.
  2. Please report any obvious shipping damage to the carrier and to us immediately at hello@flavona.com — this doesn't affect your legal warranty rights, but helps us pursue our own claims against the carrier.

§ 11 Dietary Supplement Notice

  1. Our products are dietary supplements and not a substitute for a varied, balanced diet and a healthy lifestyle.
  2. Do not exceed the recommended daily dose stated on the label. Keep out of reach of children.
  3. If you are pregnant, nursing, taking medication, or have a medical condition, consult your doctor before use.
  4. These statements have not been evaluated by the Food and Drug Administration.
  5. This product is not intended to diagnose, treat, cure, or prevent any disease.

§ 12 Intellectual Property

  1. Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, are owned by Flavona, its affiliates, or licensors, and are protected by U.S. and foreign intellectual property laws.
  2. These Terms permit personal, non-commercial use of the Services only. You must not reproduce, distribute, modify, publicly display, republish, or transmit any material from the Services without our prior written consent.
  3. Flavona's names, logos, and slogans are our trademarks and may not be used without our prior written permission.

§ 13 Third-Party Links

The Services may contain links to third-party websites. We're not responsible for the content, accuracy, or practices of any third-party site, and linking to one doesn't mean we endorse it.

§ 14 Feedback

If you submit ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and publish it for any purpose, including commercial use. You represent that you own the rights to your Feedback and that it complies with these Terms. We're under no obligation to keep Feedback confidential, compensate you for it, or respond to it.

§ 17 Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct these and to change, update, or cancel orders based on inaccurate information, at any time, without prior notice — including after you've submitted your order.

§ 18 Prohibited Uses

You may not use the Services for any unlawful purpose; to violate any law; to infringe intellectual property rights; to harass, abuse, or harm any person; to transmit false information, spam, viruses, or malicious code; to collect others' personal information; to impersonate any person or entity; or to use bots, scrapers, or automated/AI tools to access the Services except as permitted under § 19. We may suspend or terminate your account at any time if we determine you've violated these Terms.

§ 19 Agents

  1. This section applies if you use, allow, or cause the deployment of an "Agent" — any software that takes autonomous or semi-autonomous action on your behalf, such as an AI browsing agent.
  2. An Agent may only access the Services if it identifies itself as such in the user agent string ("Agent/[agent name]") in all requests, does not conceal that it is an Agent (e.g. by mimicking human behavior or bypassing CAPTCHAs), responds truthfully to any question about whether it is human or automated, and does not circumvent any measure we use to control Agent access.
  3. We may limit, including through technical measures, whether and how any Agent accesses the Services.

§ 20 Termination

We may terminate this agreement or your access to the Services at any time, in our sole discretion, without notice. You'll remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination (e.g. Intellectual Property, Feedback, Liability, Indemnification) will continue to apply.

§ 21 Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS OFFERED ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THIS DISCLAIMER, SO IT MAY NOT FULLY APPLY TO YOU.

§ 22 Limitation of Liability

  1. We are liable without limitation for intentional misconduct and gross negligence, as required by law.
  2. In other cases, our liability is limited to damages that were reasonably foreseeable at the time the contract was formed. To the fullest extent permitted by law, we are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, or loss of data, arising from your use of the Services or any product, even if advised of the possibility of such damages.
  3. Nothing in this section limits our liability for death, personal injury, or as required under applicable state product liability law.

§ 23 Indemnification

You agree to indemnify, defend, and hold harmless Flavona, Shopify, and our affiliates, officers, and employees from any losses, damages, or claims — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law or third party's rights, or your use of the Services.

§ 24 Dispute Resolution

We're happy to resolve any issue directly — contact us at hello@flavona.com.

§ 25 Privacy

Information on how we process your personal data is available in our Privacy Policy.

§ 26 Final Provisions

  1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Flavona is headquartered, except where mandatory consumer protection law of your state of residence applies.
  2. Should any provision of these Terms be or become invalid, the remaining provisions remain unaffected.
  3. Our failure to enforce any right or provision won't constitute a waiver of it. These Terms constitute the entire agreement between you and us, superseding any prior agreements or communications.
  4. You may not assign or transfer this agreement without our written consent. We may transfer or assign these Terms without notice to you.
  5. Headings are included for convenience only and do not affect these Terms.
  6. We reserve the right to update these Terms for the future. Changes won't affect contracts already formed. We'll notify you of material changes in advance.

Contact

Questions about these Terms should be sent to hello@flavona.com.

Vital Growth GmbH · Rheinpromenade 11, 40789 Monheim am Rhein, Germany · VAT: DE458633932