Refund policy

We know, with dietary supplements, you have to actually try the product to know whether it works for you. That's why we give you up to 90 days to try Flavona in peace — even if you've already opened the bottle or used it up completely.

1. 90-Day Money-Back Guarantee — First Order Only

You have 90 days after receiving your item to request a refund on your first purchase of a product — whether that's a one-time order or your first subscription shipment. This applies to all Flavona products, including capsules and add-on products (e.g. multivitamin, vanilla powder).

Important

The money-back guarantee can be used once per person and household.
The guarantee applies to your first order of a given product. Follow-up subscription shipments are excluded from the guarantee (see Cancellation Policy).
In cases of obvious misuse (e.g. repeated claims, manipulated photos), we reserve the right to refuse the refund.
Return shipping costs are the customer's responsibility; we don't provide prepaid return labels.

2. Eligibility

You can use the guarantee for opened and empty bottles.
You get the full purchase price back, including your original shipping costs.

What we need from you depends on the condition of your order:

If your bottle is opened or empty: send us a photo of the bottle together with a handwritten note showing your order number and today's date.
If you ordered multiple bottles and only some are opened: send the photo as above for the opened/empty ones, and return any still-sealed bottles to us.
If all your bottles are still sealed: return them to us.

Requirements

Your Order	What You Need
You bought and opened one bottle	A photo of the opened/empty bottle with a handwritten note next to it (order number + today's date)
You bought multiple bottles, some opened, some still sealed	A photo of the opened/empty bottles, plus return the still-sealed bottles to us
You bought multiple bottles, all still sealed	Return all bottles to us

Example: You ordered a 3-pack, used up two bottles over two months, and want to use the guarantee. → A photo of the two empty bottles with an order-number note, plus return the third, still-sealed bottle to us.

3. How to Start a Return

Don't send anything to our business address in Germany. Packages sent there cannot be accepted. Please use the following method exclusively:

1. Email us at hello@flavona.com with your order number and a note that you'd like to use the money-back guarantee. Returns must be pre-approved — items sent back without prior authorization won't be accepted.
2. Take a photo of your opened or empty bottle(s) together with a handwritten note showing your order number and today's date. Send us the photo by email.
3. If any still-sealed bottles remain from your order, let us know in the same email — we'll send you instructions for returning them.
4. Once we've received and reviewed the photo and any returned bottles, we'll refund the full purchase price to your original payment method.

4. Damages, Defects & Incorrect Items

These are always covered, on any order — first purchase or subscription shipment. Contact hello@flavona.com right away, ideally with a photo, and we'll take care of a free replacement or refund.

5. Refunds

Once we receive and inspect your return, we'll confirm approval and process your refund to your original payment method within 10 business days.
Bank/card processing times may vary. No update after 15 business days? Contact hello@flavona.com.

6. Your Rights

This guarantee is in addition to, and doesn't limit, any rights available to you under applicable federal or state consumer protection law.

Cancellation Policy — subscription minimums, pausing, and cancelling

Contact

Questions about returns or the guarantee? We're happy to help:
📧 hello@flavona.com

Vital Growth GmbH · Rheinpromenade 11, 40789 Monheim am Rhein, Germany · VAT: DE458633932